8mbet Privacy Policy

1Introduction

8mbet ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every registered player and site visitor. This Privacy Policy describes how we collect, use, store, share, and protect personal information when you use the 8mbet website, mobile browser interface, and any related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately and contact [email protected] to request account closure.

2Information We Collect

8mbet collects personal information through three main channels: information you provide directly during registration and account use, information we generate automatically when you use the Platform, and information we receive from trusted third-party partners.

Information You Provide Directly

• Full legal name, date of birth, and residential address as provided during account registration or KYC verification.
• Email address and mobile phone number used to register and communicate with 8mbet.
• Government-issued identity documents (National ID Card, passport, or driving licence) submitted for KYC and age verification purposes.
• Financial information including deposit and withdrawal transaction details, mobile wallet identifiers (bKash, Nagad, Rocket, Upay), and bank account details used for transactions.

Information Collected Automatically

• IP address, approximate geolocation derived from IP, and device type (mobile phone model, operating system version, browser type).
• Session data including pages visited, time spent on each page, game sessions played, bets placed, game results, and navigation paths through the Platform.
• Cookie and local storage data used to maintain your session, remember preferences, and analyse usage patterns.
• Device fingerprint data used for fraud prevention and to detect duplicate or suspicious account activity across the Platform.

Information from Third Parties

• Identity and fraud-check data from KYC verification partners, including document authentication results and sanction-screening outcomes.
• Transaction confirmation and status data from payment processors including mobile wallet gateways and banking partners.
• Responsible gaming data from self-exclusion registries where applicable, to enforce exclusion obligations on the Platform.

3How We Use Your Information

8mbet processes personal data only for legitimate purposes directly related to operating the Platform, complying with applicable obligations, and providing you with a safe, fair, and enjoyable gaming experience. Specifically, we use your data for the following purposes:

• Account management: creating, verifying, and maintaining your player account, including identity and age verification to ensure compliance with the 21+ minimum age requirement.
• Payment processing: handling your deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
• Fraud prevention and security: detecting and investigating suspicious activity, unauthorised account access, money laundering, duplicate accounts, and other prohibited conduct.
• Responsible gaming: monitoring gaming patterns to identify players who may be at risk and enforcing self-exclusion, deposit limits, and session reminders as requested or required.
• Customer support: responding to your enquiries, complaints, and support tickets, and maintaining records of communications for quality assurance.
• Marketing and promotions: sending you relevant promotional offers, bonus updates, and platform news via email or SMS where you have opted in to receive such communications.

4Your Privacy at a Glance

The following cards summarise the six most important privacy commitments 8mbet makes to every player on the Platform.

5Sharing Your Information

8mbet does not sell or rent your personal data to third parties. We share personal information only in the limited circumstances described below, and only with parties who are contractually bound to handle your data with appropriate care and confidentiality.

Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Visa), KYC and identity verification providers, fraud detection services, game software studios (such as Pragmatic Play, Evolution Gaming, NetEnt), customer support platforms, and IT infrastructure providers. All service providers are subject to data processing agreements requiring them to use your data only for the specific purpose for which it was shared.

Legal and Regulatory Obligations

We may disclose personal data to government authorities, law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, court order, or lawful regulatory request. Such disclosures are made only to the extent required and in accordance with applicable legal process.

Business Transfers

In the event of a merger, acquisition, asset sale, or similar business transaction involving 8mbet, personal data held by 8mbet may be transferred to the successor entity. In such cases, 8mbet will notify affected players prior to the transfer and ensure that the receiving entity is bound by equivalent privacy protections.

6Cookies and Tracking Technologies

The 8mbet Platform uses cookies and similar local storage technologies to provide a functional, personalised, and secure experience. We use four categories of cookies:

• Essential cookies: Required for the Platform to function correctly. These include session authentication tokens, security cookies, and language/region preference storage. These cannot be disabled without breaking core Platform features.
• Functional cookies: Used to remember your preferences such as your chosen language, game display settings, and session state between visits.
• Analytics cookies: Used to understand how players navigate the Platform so we can improve the user experience. These collect aggregated, anonymised data about page views, session durations, and navigation flows.
• Security and fraud-detection cookies: Used to identify suspicious behaviour, detect bot activity, and protect the Platform from unauthorised access attempts and duplicate account creation.

You can manage or delete non-essential cookies at any time through your mobile browser settings. Please note that disabling certain cookies may affect Platform functionality. As a mobile-first platform primarily accessed on Android and iOS, 8mbet recommends reviewing your browser's cookie settings in your device privacy preferences.

7Data Retention

8mbet retains your personal data for as long as your account remains active and for a defined period thereafter to meet legal, regulatory, and operational obligations. The following retention periods apply:

Account and transaction records are retained for a minimum of five (5) years following account closure or the last transaction date, whichever is later, to comply with applicable anti-money-laundering record-keeping requirements. KYC identity documents are retained for the same minimum period. Marketing preferences and opt-in records are retained until you withdraw consent or request deletion. Technical logs such as IP access records and device fingerprints are retained for a shorter rolling period of up to twelve (12) months for fraud and security purposes.

8Data Security

8mbet implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that login credentials, payment data, and personal details cannot be intercepted in transit.
• Encrypted storage for sensitive data fields including passwords (hashed using modern cryptographic algorithms), financial account identifiers, and KYC document references.
• Role-based access controls ensuring that personal data is accessible only to authorised 8mbet personnel who have a genuine operational need for that specific data.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure to identify and remediate security weaknesses proactively.

While 8mbet implements robust technical safeguards, no digital system can guarantee absolute security. In the unlikely event of a data breach affecting your personal data, 8mbet will notify affected players in a timely manner and take all reasonable steps to mitigate any harm.

9Your Data Rights

As an 8mbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all data rights requests within a reasonable timeframe.

• Right of access: You may request a copy of all personal data 8mbet holds about you, including what data we have, why we hold it, and with whom we have shared it.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 7.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, we will immediately cease processing your data for those purposes.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10Children's Privacy

The 8mbet Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or retain personal data from anyone under the age of 21. Age verification is performed as part of the registration and KYC process for all accounts.

If 8mbet becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data collected, and return any funds deposited (less any amounts required to be withheld by law). If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

11Third-Party Links

The 8mbet Platform may contain references to game studios, payment providers, and sports data providers. While 8mbet selects its partners carefully, we are not responsible for the privacy practices of third-party organisations. If you visit any third-party platform or service in connection with your use of 8mbet, we encourage you to review that organisation's privacy policy independently. 8mbet's Privacy Policy applies solely to data processed by 8mbet directly.

12International Transfers of Data

To operate the Platform effectively, 8mbet may transfer personal data to service providers located in countries outside Bangladesh. When such transfers occur, 8mbet takes appropriate steps to ensure that your data receives an equivalent level of protection to that provided under applicable data protection principles, including through the use of contractual safeguards with all data processors.

Where personal data is processed by game studio partners (such as Pragmatic Play, Evolution Gaming, or NetEnt) or payment processing partners outside Bangladesh in the course of providing their services to 8mbet, such transfers are governed by the relevant data processing agreements in place between 8mbet and those partners.

13Changes to This Privacy Policy

8mbet reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on this page with the date of the most recent update clearly displayed at the top. Material changes — such as new categories of data collected, new sharing arrangements, or changes to retention periods — will be communicated to registered players via email or an in-platform notification prior to taking effect.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 8mbet's data handling practices, please contact our dedicated privacy support team. We aim to acknowledge all privacy enquiries within two business days and to resolve them within thirty (30) days (Bangladesh Standard Time, UTC+6).

Email: [email protected]